From PwC in 2016: Financial Services Technology 2020 and Beyond
It is 2020 and a good checkpoint.
The ten technology forces that matter: how to compete in the financial services industry in 2020 and beyond
1 FinTech will drive the new business model
2 The sharing economy will be embedded in every part of the financial system
3 Blockchain will shake things up
4 Digital becomes mainstream
5 ‘Customer intelligence’ will be the most important predictor of revenue growth and profitability
6 Advances in robotics and AI will start a wave of ‘re-shoring’ and localisation
7 The public cloud will become the dominant infrastructure model
8 Cyber-security will be one of the top risks facing financial institutions
9 Asia will emerge as a key centre of technology-driven innovation
10 Regulators will turn to technology, too